Sales of unsealed damaged product > 소비자 상담 게시판

아래 편지의 내용과 같이 본인의 판단으로는 파손제품을 기만하여 판매함

Dear President of MontBlanc Fountainpen Company,
                                                                                                                            March 11, 2015
I hope this letter finds you well. The reason that I am writing this letter is to let you know what happened in a different country in which your products are being sold below the global standard, and wish you can make corrections internally for other valued customers as well as me.
I received a ceremonial MontBlanc fountainpen gift from my new daughter-in-law a year and half ago, which was of course a happy moment in my life (8-18-2013). Because I was using other fountainpens, I wanted to save it for future use as a brand new one, which many of people may do not to make a valued product as a used one. Last week, I made the first use of it and bumped into an unbelievable situation. 
If you trust my honesty (which I believe you will do so as a leader of society), the present was wrapped by one of MontBlanc store staffs in a famous department (Hyundai Department, Coex branch, Seoul, KOREA), and carried to me undisturbed. I would like to bring up an important point to you; neither the outside white paper box nor the inside case was sealed unlike other valued products (I still have those and can provide as evidence). I wonder if this is routine in your quality control procedure. I remember I was the person who unwrapped, and opened it.  What happened later, when I inked it in for the first time, was serious leaking of black ink because of body damage !!
When I visited the store with a two years warranty certificate ( I believe warranty generally means free of charge customer satisfaction here), I was surprised again to the response of the receiving staff (PARK Mi-Yeun, 3-4-2015). I expected an unconditional replacement of the damaged product, which most people do for the high priced valued product.
The third disappointment that I confronted with was the reply phone-call from a staff claimed herself as top manager of the customer service (LEE Jin-Ah, service team leader, 3-9-2015), who insisted me to make a payment for the repair cost and declined to connect me to a higher rank (i.e., CEO of Mont Blanc Korea).
What I can tell from these unfortunate situations is the suspect of 1) a mistake of your quality control certifier, 2) intended replacement of new product with an already-damaged product during the distribution process, or 3) concealment of a mistake of one of your staffs working in Mont Blanc Korea.
I sincerely request your internal inspection on this matter, and the people working under your respectfully brand name because this kind of problem may also occur in the future if you do no correct it.  If you cannot trust my claim and statement and have a doubt about a mistake on my side, I willingly declare that the damaged product may be freely donated to your company for display to educate the vicious staffs working under your brand name. 
I look forward to your corrections and appropriate reply. Also, I let you know that this letter and the content of customer complaint will be filed in Korea Consumer Agency.

Sincerely,
Your valued customer from SEOUL

Product information
Repair #, 5093767
store reception #, 9670737
Item, MST GP 149 FP
Product original #, MBKB3GZ37